Refund & Returns Policy
We want you to shop with confidence at Bio Hacerla.
Returns
You may request a return within 14 days of receiving your order.
To qualify:
- Item must be unused and in original packaging
- Item must be in resellable condition
- Proof of purchase is required
Non-Returnable Items
The following may not be eligible:
- Used or damaged products
- Clearance or final sale items
- Personalized/customized products
- Hygiene-related items if opened
Refunds
Once your returned item is received and inspected, approved refunds will be issued to the original payment method within 5–10 business days.
Return Shipping
Unless the item is defective or incorrect, return shipping costs are the customer’s responsibility.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, contact us within 48 hours of delivery.
Contact
Email: info@biohacerla.store